Frequently Asked Questions
Before you send us a message, see if we already have the answer to your question here.
At what time is customer support available?
Customer Support is available Monday through Friday from 10am to 5pm via email at [email protected]
How can I pay for my order?
Your payment can be made by ATM, MBWay and Credit Card.
Which carrier will make the delivery?
All our orders are shipped via DPD carrier.
I have a problem with my order, what can I do?
Contact our customer support, explain the status of your order (with photo), they will analyze it and try to help you solve the problem.
Do you ship to the islands, Madeira and Azores?
Yes, we deliver to Madeira and Azores.
How many days does it take for my order to arrive?
Your order can take up to 5 working days to arrive in mainland Portugal and 10 working days for the islands (Madeira and the Azores).
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What happens if I am not at the delivery address?
If the customer is not present at the time of delivery, the courier will try again the next day.
If it is not possible to make the delivery on the second day, the order will return to the carrier's warehouses and the same will await a contact from the customer.
How do I know when my order will be delivered?
The shipping company will send you a message informing you when the order will be delivered to the address you provided when you made the purchase.
If you are unable to be at the indicated address, please contact the carrier to arrange another delivery day or place.
How does Loja Manubela.pt know that I have received my order?
The carrier always asks for a signature from the customer upon delivery.
Which contact can I use to ask questions about the Manubela.pt Store?
For any questions regarding our store you can send an email to [email protected] or use our contact form on the website.
In case your question is related to an order placed, always refer the number of your order and the name in which it was placed to facilitate and speed up the whole process.
Contact
Send us an email to [email protected] or fill out the following form:
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